Road Reporter Frequently Asked Questions


What’s the difference between Road Reporter and Road Reports?

Road Reporter is meant for use once you’re behind the wheel driving. This commuter tool helps you stay on top of what’s happening on your route with voice alerts that tell you if there’s a delay on your route or if everything if clear. Turn it on when you’re about to get behind the wheel and before you start driving.

Road Reports is meant for use before you get behind the wheel and start driving. This trip-planning tool gives you the information you need to make the best travel decisions, for example the highway is covered in ice and snow, should you postpone your trip to Red Deer until driving conditions improve?

Is Road Reports going away?

No. It’s not our intention to have Road Reporter replace Road Reports. The two tools complement each other, giving you additional choices when it comes to planning your trip and getting where you’re going safely.

What kind of information can I get from Road Reporter?

Road Reporter combines the trusted and time-tested data you’ve come to rely on from Road Reports with live social information created in real time by other users. The app provides 100% distracted driving compliant live voice updates on traffic, construction, and collisions. That means once the app is turned on you never have to take your eyes off the road to find out what’s happening on the routes you drive most often.

How much battery power does the Road Reporter app use?

Road Reporter is a small but powerful app, and we have to admit that it’s a bit of a battery hog. But to be fair, all GPS-based map apps use a lot of battery power. The app is designed for your regular daily commutes, not long road trips. It will drain a fully charged battery of its power before you can arrive in Calgary from Edmonton. To save battery power, we recommend you use the Drive Mode, which uses less energy. If you want to use the app for longer trips, use a power cord or car charger.

One of the best ways to save power is to turn off the app when you’re not using it.

What’s the best way to hear the voice alerts?

Road Reporter works best if your car has Bluetooth interaction or you have a stand alone Bluetooth. Look under the menu for ‘Settings’ to make sure it has been turned on.

If you don’t have Bluetooth, here are a few things you can do to hear the alerts:

  • Make sure the volume on your mobile phone is maxed out.
  • Set-up your mobile phone with the speaker facing upward.
  • Place your phone in a cup holder to amplify the sound. This work best if your cup holder is the enclosed type (it has sides and a bottom) and your phone fits into it nicely.

Why does the map keep moving from where I position it?

When you first load the app, the “Follow Me’ function is automatically turned on. As you drive, it’s this functionality that keeps moving the map so you always know exactly where you are on your route, if you need to see. When you’re checking the map before you go, the app will always return you to where you’re starting from. If you want to explore the route before you leave, turn off this functionality to move freely around the map. Just remember to turn it back on when you’re ready to start driving.

How do I access the road conditions and traffic cameras?

If you want to look at the map before you start driving, you need to first turn off the follow me function (for how to do this, see the answer to the question above). You can then turn on the cameras or switch to the road conditions maps.

To turn on the cameras, tap on the camera icon found on the bottom right-hand corner of your screen. Once turned on, you’ll see green camera icons on the map that you can tap on to find out what the road conditions are like.

To see road conditions, tap on ‘Traffic Conditions’ located centre-right at the top of the map view. When selected, the map view will show you if traffic is flowing at normal speeds or if there are any delays or slowing moving traffic.

Once you get into your car and start driving, the app will automatically switch into Drive Mode, which removes the distraction of the map so you can concentrate on driving. Don’t worry though, because you’ll still have access to this information. The app will talk to you letting you know of any traffic delays along your chosen route.

We wish we could take credit for the information provided by the road conditions and traffic cameras, but we can’t. The data doesn’t belong to us, but has been provided by 511 and Parks Canada.

Why can’t I create the custom route I want using waypoints?

While handy for allowing you to customize your route, waypoints can create a map that sends you in the wrong direction  if you don’t place them properly. It’s best to place your waypoints on major roadways on your route to keep it from changing the route too soon. To do this, zoom in enough on the map so you can see the roads to help you place your point exactly where you want it. For example, if your original route has you heading north (before turning east), but you prefer to head south, make sure you don’t accidentally place your waypoint in the northbound lane, otherwise the map will have you still going in the direction you don’t want.

Where can I learn more about the road reporter app?

To learn more, read: