How Do I Report an Insurance Complaint?

At AMA Insurance, our goal is to provide you with quality service and exceptional products to meet your needs. If you experience a problem or have a complaint, we would encourage you to contact us with your concern so we can work at finding an amicable solution. By informing us of any problems, we are able to continually work at improving the experience of our customers.

If you would like to report a complaint, please follow these five steps:

Step 1: Contact the AMA Insurance employee who originally assisted you.

Step 2: If you are not satisfied with the resolution offered by this employee, you can ask to speak to that individual’s supervisor or manager.

Step 3: If you are still not satisfied with the service you are receiving, the matter will be escalated to the department director. At this point, you will receive a communication from the director stating our position.

Step 4: If you require further assistance, you can can contact our Complaint Liaison Officer at insurance.complaint@ama.ab.ca, who would be happy to help you with any outstanding concerns. If this person cannot resolve your concerns to your satisfaction, then request a letter from AMA Insurance stating our final position.

Step 5: If you are not satisfied with our final position, you can contact the General Insurance OmbudService (GIO). The GIO will select an independent resource to mediate a session between you and AMA Insurance. You can contact the GIO toll free at 1-877-225-0446 or online at www.giocanada.org.